Privacy notice

Last updated: 9 August 2026

Please do not send clinical records through the website form.
The initial form is intended for a brief enquiry only. The practice will confirm whether further information is needed and how it should be sent.

Who controls the information

Focused Care Psychology Limited, trading as Focused Care Psychology, is the controller of personal information submitted directly to the practice through this website. Privacy questions and rights requests can be sent to focusedcarepsychology@gmail.com or by post to Focused Care Psychology Limited, c/o Waterford Teachers' Centre, Newtown Road, Waterford, X91 XD98, marked “Private and confidential”.

Information collected

The enquiry form may collect your name, email address, telephone number, county or country, preferred contact method, service of interest and the message you choose to provide. The hosting and email providers may also process limited technical, security and delivery information needed to operate those services.

Why information is used

To respond to an enquiry and clarify suitability, scope and next steps.
To arrange a consultation or requested service.
To maintain security, prevent misuse and manage professional or legal obligations.
To keep an appropriate record of communication where work proceeds.

Depending on the circumstances, processing may be necessary to take steps at your request before entering a contract, to perform a contract, to meet legal or professional obligations, or for legitimate interests in operating and protecting the practice. Any later processing of health or clinical information is addressed through the relevant service documentation and confidentiality information.

Sharing and service providers

Information is not sold. It may be processed by providers used for website hosting, form delivery, email, analytics where consent is given, and secure practice administration, and by professional or legal advisers where necessary. Information may also be disclosed where required by law or where a serious safeguarding or safety duty applies.

Scheduling and payments

If online booking is activated, Calendly will process scheduling details such as your name, email address, selected time and responses to booking questions. If payment is required after suitability has been agreed, Stripe or another stated payment provider will process payment information. Card details should not be entered into the website enquiry form and are not intended to be stored by this website.

Before these services go live, their exact account region, contractual terms, privacy settings, retention and international transfer safeguards should be documented and reflected in this notice.

Retention

Initial enquiry information is kept only for as long as reasonably needed to respond, determine whether work will proceed, maintain necessary business records and meet legal or professional duties. If you become a client, clinical record retention is governed by the separate privacy and service information supplied for that work.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to processing, and to receive certain information in a portable form. Where processing relies on consent, consent can be withdrawn without affecting earlier lawful processing. Requests can be made by email; identity may need to be verified.

Complaints

You can raise a concern with the practice first. You also have the right to complain to the Irish Data Protection Commission. Its current contact and complaint information is available at dataprotection.ie.

Cookies and Google Analytics

The website uses a consent control for optional Google Analytics 4, measurement ID G-3C00VLEW0M. The Google tag library loads with analytics and advertising storage denied so that consent mode and installation diagnostics can operate. Analytics cookies, stored identifiers and page view tracking are not enabled unless you choose Accept analytics. Choosing Reject analytics keeps analytics storage denied and page view tracking disabled.

When accepted, Google Analytics may process information such as the page visited, referring page, browser and device information, approximate geographic information and interactions with contact or booking links. Names, enquiry messages and clinical form content are not intentionally sent to Google Analytics. Advertising storage, advertising personalisation and Google signals are disabled in this implementation.

Your choice is remembered in your browser's local storage so that the website does not ask on every page. This preference is used only to remember your analytics choice. You can withdraw or change consent at any time using the Cookie settings button in the website footer. Rejecting analytics after it has been accepted sends a denied consent update and attempts to remove Google Analytics cookies available to the website.

Google may process analytics information using infrastructure outside Ireland or the European Economic Area, subject to its contractual and legal safeguards. Google Analytics reports are used to understand website traffic, page usefulness and general enquiry routes. They are not used to make clinical decisions about individuals.

Administrative Google reporting connection

Focused Care Psychology may use a private administrative reporting connection to review the practice website's Google Search Console and Google Analytics 4 performance. Access is authorised by a practice administrator using Google OAuth and is limited to the read only Search Console and Google Analytics scopes needed to retrieve search performance, index status, analytics properties and reporting data.

The reporting endpoint does not provide functions to edit Google Search Console or Google Analytics, does not store Google passwords, and is designed not to store Google OAuth access or refresh tokens or reporting results in the website database. The authorised reporting results are returned to the requesting administrative tool for website performance, indexing, SEO and conversion analysis. They are not used to make clinical decisions and the connection is not intended to retrieve enquiry form messages or clinical records.

Google account access can be revoked through the relevant Google account permissions or by disconnecting the administrative tool. The practice should continue to use the minimum read only scopes required for this purpose.

Security and international processing

Reasonable technical and organisational safeguards should be used for information handled by the website and its providers. Some providers may process information outside Ireland or the European Economic Area; where that occurs, the practice should use an appropriate legal transfer mechanism and provider safeguards.

Changes

This notice will be updated when the enquiry process, providers, legal requirements or practice arrangements materially change.